Here are a few steps you can try to solve the problem:​

• Make sure you have the latest version of the App (it changes from time to time, just set your phone that it always gets the latest version automatically).

• Turn off and then on again your phone. Make sure bluetooth is on.

• Reset iNAP by first turning it off. Push the button for about 15 sec as iNAP goes into a full on and off cycle. Release button when the lights are off.

• Make sure that the iNAP device is "on" with the blue light flashing when trying to pair with your phone

• on the iNAP Lab+ app, when adding the device first try "Scan QR code"  and point your phone camera to the QR code on the bottom part of iNAP (the console). If it doesn't pair, try by clicking on "Search for Device".